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Your account number is printed on your name and address label that your subscription copy is sent in and is made up of letters and numbers. It can also be found on any renewal letter.

If you can't find your account number then please call +44 (0) 1795 412847. Lines are open from 8.00am to 8.00pm (GMT) Monday to Friday. Alternatively you can email your request to ngkids@servicehelpline.co.uk remembering to clearly state your name and address.